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Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't know how to resolve the problem. “The operation couldn’t be completed". (NSURLErrorDo-main error 409.)

 

tried rebooting ad restoring the purchase

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Vitalia, sorry to hear you're having issues with this.

     

    Could you check if there's a pending update for your device's OS and the mobile app's version too?

     

    If so, make sure to install them and try restoring your purchase again.

     

    In case you're still getting an error, please send us a screenshot so that we can have a visual as well. 

     

    Thanks so much!

    • Vitalia's avatar
      Vitalia
      Explorer | Level 3
      3 years ago

      Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Sorry to hear this persists Vitalia - may I reach out via email to have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey BobbiBamf, thanks for clarifying that for us. 

     

    Could you try restoring your purchases as outlined here and let us know if the subscription shows up?

     

    If not or you get an error, would it be OK if we reached out via email to have a further look internally? 

    • BobbiBamf's avatar
      BobbiBamf
      Explorer | Level 3
      2 years ago
      An error popped up. I dont even care about the trial at this point. I just want my money refunded to me that never should have been taken in the first place.

      It seems nobody can make that happen so I will go to the Apple Store to MAKE it happen and then delete my account on here as it serves no purpose and steals money from not just me but quite a few people as I saw having this same problem. Later ✋🏻
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for the additional info BobbiBamf 

         

        In that case, I'd suggest that you follow these steps to contact Apple regarding a refund since we are unable to provide refunds directly for iOS in-app purchases. 

         

        I hope this helps!

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