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Forum Discussion

Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
Plans and upgrades
upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries Vitalia - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Vitalia, sorry to hear you're having issues with this.

 

Could you check if there's a pending update for your device's OS and the mobile app's version too?

 

If so, make sure to install them and try restoring your purchase again.

 

In case you're still getting an error, please send us a screenshot so that we can have a visual as well. 

 

Thanks so much!

Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago

Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to hear this persists Vitalia - may I reach out via email to have a further look internally?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries Vitalia - you've got :envelope: 

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