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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Itzjinie, thanks for bringing this to our attention.

 

Can I reach out to you via email, so we can look into this internally?

 

Let me know.

Itzjinie's avatar
Itzjinie
Explorer | Level 3
3 years ago
Yeah you can email me!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Perfect, I just sent you an email, so make sure to get back to me when you get a chance. 

    • GeeGee8's avatar
      GeeGee8
      Explorer | Level 4
      3 years ago
      Hello! I just had the exact same issue unfortunately, I have tried several times but the account will not upgrade
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi GeeGee8, let's see what we can find on this! 

         

        Do you see any receipts or money withdrawn from your bank? If so, do you also see a transaction ID that you can possibly use, in order to locate where this charge is coming from? 

         

        Let me know! 

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