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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Itzjinie, thanks for bringing this to our attention.

 

Can I reach out to you via email, so we can look into this internally?

 

Let me know.

  • Itzjinie's avatar
    Itzjinie
    Explorer | Level 3
    3 years ago
    Yeah you can email me!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Perfect, I just sent you an email, so make sure to get back to me when you get a chance. 

      • GeeGee8's avatar
        GeeGee8
        Explorer | Level 4
        3 years ago
        Hello! I just had the exact same issue unfortunately, I have tried several times but the account will not upgrade
  • NessieRocks10's avatar
    NessieRocks10
    New member | Level 2
    2 years ago

    I'm having the same issue, I took the 30 day free trial then it would turn into the 11.99 a month which is fine, but it took my money and the dropbox app says there's an error and didn't upgrade at all.

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