I can't delete my account as I'm getting a 500 error

[Pado]

I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat.  Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.

[Walter]

Hey there @Pado - sorry to hear you're having issues with this.

If this persists after clearing your browser's cache or on another browser, may we reach out via email to  have a further look internally?

Thanks!

[Pado]

Yes please, i will try it shortly

[Pado]

I just tried it and am having the same issue. Error 500

[Nancy]

Hey @Pado, please reply back to my email, when you see it.

[Pado]

Nancy, i have not heard back from you.

[Hannah]

Hey @Pado, thanks for checking in.

Nancy is currently working on your case and will get back to you the soonest possible.

[Hal71]

hanah i cannot cncel my account its utterly fustrating - you hve the worst website it is so unuserfreindly. Please can you email on [removed per the Dropbox Community Guidelines] as i wish to canel my subsciption that i haven't used in two years but still get charged for monthly

[Hannah]

Hey @Hal71, so sorry to see that you're having trouble cancelling your subscription.

Are the charges coming to your credit card, your PayPal account or perhaps through iTunes/Google Play?

This info will help me assist you further.

[Hal71]

I pay by Amex but I have cancelled my card I want to also cancel my subscription