I am being charged for a Dropbox account that I do not have

blruhe

Is there anyway to get in touch with an actual human at Dropbox? I am being charged monthly for Dropbox account that I do not have, and I cannot for the life of me get an actual person to help with this on the Dropbox side. Is the only option to go to my bank and dispute the charges?

Thanks!
Bethany

Walter

Hey @jxt10 - sorry to hear about this.

Would it be OK if we reached out via email to have a further look internally at this point?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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jxt10

sure, my email address is [removed per the Community's Guidelines]

Walter

Thanks for the cooperation @jxt10 - you've got

Walter
Community Moderator @ Dropbox
dropbox.com/support

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I am being charged for a Dropbox account that I do not have

I am being charged for a Dropbox account that I do not have

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