I Purchased Upgrade But My Account Hasn't Recognized it Yet

[JeffZ]

Hi there community,

I am fairly new to Dropbox and so I know I'm doing something wrong.  First, I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.  However, it still says I'm out of space.  I've shut down dropbox and reloaded it and I don't know what to do next.  I'm sure I'm missing something but I can't connect the new space I've purchased to the account.  Can someone please provide the steps necessary to do this and keep in mind, the more simple, the better.  

thanks Jeff

[Rich]

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@JeffZ wrote:

I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB.  However, it still says I'm out of space.

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How did you upgrade? Was it through the Dropbox website or on a mobile device (app store/in-app purchase)? Did you use a credit card, PayPal, etc. (no specifics)?

[JeffZ]

Hey Rich, 

Thank you for responding.  It was on the dropbox website and they sent me a confirmation.  I used a credit card.  I'm deducing the following:  Either the app hasn't downloaded properly to my macbook pro or I'm doing something else wrong.  Inside my dropbox website account it still says "view upgrades" and I'm like, "I upgraded!" I hope this is enough info for you, I'm lost.  Thanks, Jeff.

[Walter]

Hey @JeffZ, sorry to jump in, but have you ensured that you're logged into the same account both on the website and on the desktop app? 

[JeffZ]

Hi Rich,

I figured this out.  I upgraded to the wrong account.  I have two email addresses and inadvertantly upgraded to the incorrect one.  My bad. Does it help you if I say "situation solved' or whatever that button is that closes the issue?  Sorry again to trouble you.  It was cool of you to reach out.  Jeff

[JeffZ · Accepted solution]

Hi Walter, thank you for jumping in.  Dwight at support helped me figure that out, that I upgraded with the wrong email address.  So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address.  Thank you again.  Jeff

[Walter]

No worries @JeffZ - I'm glad to hear it's sorted now.

Take care and see you around the Community!