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Forum Discussion
I Purchased Upgrade But My Account Hasn't Recognized it Yet
Hi there community, I am fairly new to Dropbox and so I know I'm doing something wrong. First, I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB. However, it sti...
Hi Walter, thank you for jumping in. Dwight at support helped me figure that out, that I upgraded with the wrong email address. So I'm going to upgrade to the correct email address first, then I will request a refund at the other email address. Thank you again. Jeff
Rich
Super User II
Super User II
JeffZ wrote:
I'm out of space and my files stopped syncing, so I bought an upgrade for the 2TB. However, it still says I'm out of space.
How did you upgrade? Was it through the Dropbox website or on a mobile device (app store/in-app purchase)? Did you use a credit card, PayPal, etc. (no specifics)?
Hi Rich,
I figured this out. I upgraded to the wrong account. I have two email addresses and inadvertantly upgraded to the incorrect one. My bad. Does it help you if I say "situation solved' or whatever that button is that closes the issue? Sorry again to trouble you. It was cool of you to reach out. Jeff
