How can I cancel a subscription when I don't have access to the email address?

[dmelusky]

Cancel Subscription - I am trying to cancel a subscription with an account.  I do not have access to the email of that account because i no longer work for that company.  Can someone please help send me in the right direction so that i can cancel this account.  

[Hannah]

Hey @dmelusky, thanks for reaching out to us.

I would suggest reaching out to our support team directly about this.

You can do so, by opening a private browsing/incognito window and going to this page.

In the "I want to look up information related to" box, choose "other" and type in an email address you can access.

Fill out the form and submit your request.

Once you have your ticket number, make sure to send it to us as well.

I hope this helps!

[dmelusky]

[dmelusky]

Thank you for reaching out.   I do not see a box that says that, here is what i see.  

[Walter]

Hi Daniel, thanks for the screenshot.

It seems that you're logged into your Dropbox account when visiting the form. Could you try again from an incognito window of your browser without signing into any Dropbox account?