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Forum Discussion
Dropbox Plus subscription discount
Hi everyone,
I navigated to the Dropbox subscription page to purchase Dropbox Plus (£95.88), where a popup offered me 25% off for making the purchase 'now'. When I clicked 'Claim my discount', the page refreshed and the same price was displayed. I used the chat to ask about this, and a member of staff assured me that Dropbox Plus was £150, so the price was correct with the discount. I pointed out that this was not accurate -- (2TB is £95; 3TB is £199 - there is no £150 option), and he told me to email someone and hurriedly disconnected the chat. There seems to be no-one to email. I have screenshots of the popup, the cost, and a record of the chat. Can someone point me to a member of staff who would be able to apply the offered discount?
Thank you
- Nancy
Dropbox Staff
Hi Jill B.16! I hope you’re doing well, and I’m sorry to hear this.
Please feel free to forward any screenshots you may have in this thread (just make sure none of them contains any personal info of yours).
I’d also like you to send me the ticket number from your convo with our support team, so that I can go through it, too.
Give me a nudge, when you’re ready.
Thank you for replying. Below I show the screenshot of the before and after (looks the same) and of the 25% offer; these are the same screenshots I used in the chat (screenshotted below with personal details removed). There isn't a number on the chat -- it was just through the pop-up chat; no ticket number was generated. Juanito suddenly ended the chat (see last page) and there was no option to save it or send it to myself, so I copied it into a MS Word document just in case. I'm glad I did; when I hit 'Close chat' (the only option given), the whole thing disappeared. Screenshots below.
- Nancy
Thanks for the screenshots! It’s possible that you were in touch with our sales team instead, and not our technical department.
The offer that’s showing on your second screenshot, are you able to see it again, if you try to upgrade your Dropbox account, or are you just seeing the normal billing page with the £95.88 pricing?
You can also try to upgrade your Dropbox account again via a different browser, as a test, and check if the offer reappears.
