Hi everyone,
I navigated to the Dropbox subscription page to purchase Dropbox Plus (£95.88), where a popup offered me 25% off for making the purchase 'now'. When I clicked 'Claim my discount', the ...
Thank you for replying. Below I show the screenshot of the before and after (looks the same) and of the 25% offer; these are the same screenshots I used in the chat (screenshotted below with personal details removed). There isn't a number on the chat -- it was just through the pop-up chat; no ticket number was generated. Juanito suddenly ended the chat (see last page) and there was no option to save it or send it to myself, so I copied it into a MS Word document just in case. I'm glad I did; when I hit 'Close chat' (the only option given), the whole thing disappeared. Screenshots below.
Thanks for the screenshots! It’s possible that you were in touch with our sales team instead, and not our technical department.
The offer that’s showing on your second screenshot, are you able to see it again, if you try to upgrade your Dropbox account, or are you just seeing the normal billing page with the £95.88 pricing?
You can also try to upgrade your Dropbox account again via a different browser, as a test, and check if the offer reappears.
Thanks so much for taking a look at this for me. I've tried different browsers, though this one is Firefox and is quite reliable. It was coming up regularly but clicking 'Claim my discount' just refreshed the page without any discount. Today it's not coming up at all. Can you recommend someone who can help? I'm keen to get Plus going! Thank you
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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Hi everyone,
\n
I navigated to the Dropbox subscription page to purchase Dropbox Plus (£95.88), where a popup offered me 25% off for making the purchase 'now'. When I clicked 'Claim my discount', the page refreshed and the same price was displayed. I used the chat to ask about this, and a member of staff assured me that Dropbox Plus was £150, so the price was correct with the discount. I pointed out that this was not accurate -- (2TB is £95; 3TB is £199 - there is no £150 option), and he told me to email someone and hurriedly disconnected the chat. There seems to be no-one to email. I have screenshots of the popup, the cost, and a record of the chat. Can someone point me to a member of staff who would be able to apply the offered discount?
I navigated to the Dropbox subscription page to purchase Dropbox Plus (£95.88), where a popup offered me 25% off for making the purchase 'now'. When I clicked 'Claim my discount', the page refreshed and the same price was displayed. I used the chat to ask about this, and a member of staff assured me that Dropbox Plus was £150, so the price was correct with the discount. I pointed out that this was not accurate -- (2TB is £95; 3TB is £199 - there is no £150 option), and he told me to email someone and hurriedly disconnected the chat. There seems to be no-one to email. I have screenshots of the popup, the cost, and a record of the chat. Can someone point me to a member of staff who would be able to apply the offered discount?
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Thank you
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Hi Jill B.16! I hope you’re doing well, and I’m sorry to hear this.
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Please feel free to forward any screenshots you may have in this thread (just make sure none of them contains any personal info of yours).
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I’d also like you to send me the ticket number from your convo with our support team, so that I can go through it, too.
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Give me a nudge, when you’re ready.
","body@stringLength":"640","rawBody":"
Hi ! I hope you’re doing well, and I’m sorry to hear this.
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Please feel free to forward any screenshots you may have in this thread (just make sure none of them contains any personal info of yours).
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I’d also like you to send me the ticket number from your convo with our support team, so that I can go through it, too.
\n
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Give me a nudge, when you’re ready.
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Thank you for replying. Below I show the screenshot of the before and after (looks the same) and of the 25% offer; these are the same screenshots I used in the chat (screenshotted below with personal details removed). There isn't a number on the chat -- it was just through the pop-up chat; no ticket number was generated. Juanito suddenly ended the chat (see last page) and there was no option to save it or send it to myself, so I copied it into a MS Word document just in case. I'm glad I did; when I hit 'Close chat' (the only option given), the whole thing disappeared. Screenshots below.
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Thanks for the screenshots! It’s possible that you were in touch with our sales team instead, and not our technical department.
\n
\n
The offer that’s showing on your second screenshot, are you able to see it again, if you try to upgrade your Dropbox account, or are you just seeing the normal billing page with the £95.88 pricing?
\n
\n
You can also try to upgrade your Dropbox account again via a different browser, as a test, and check if the offer reappears.
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Hi Nancy,
Thanks so much for taking a look at this for me. I've tried different browsers, though this one is Firefox and is quite reliable. It was coming up regularly but clicking 'Claim my discount' just refreshed the page without any discount. Today it's not coming up at all. Can you recommend someone who can help? I'm keen to get Plus going! Thank you
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Dropbox Staff
