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Melissa-FR's avatar
Melissa-FR
New member | Level 2
3 months ago

Company is billed, but I don't know for which account

Hi all,

I recently started working for a company and I saw a charge for dropbox for a yearly subscription. I asked around, nobody seems to know where it's coming from. I want to find this account.
Unfortunately, the charge doesn't have a transaction ID.

I hope you can help me, thank you.

Payments and billing
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey there Melissa-FR - sorry to hear about this.

     

    Would it be OK if we reached out via email, so that we can have a  further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

    • Melissa-FR's avatar
      Melissa-FR
      New member | Level 2
      3 months ago

      That's allright, I'm looking forward to your email.

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