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Forum Discussion
Lost data after my company changed my account to my company email
Q: when I was set up for my company they used my personal email for dropbox set up....I used it for several months and they just last week they changed it to my company email. I lost all my data that I put in the folders for two month...it's not deleted, but I believe when the night processed ran it removed the files out of my personal email to match the company dropbox...can anyone help.
again they are not in the deleted folder under my personal email to retrieve. I was going to pay the $119 to rewind, but wasn't sure that would even work since they were sync'd and removed...please advise. thanks
- Mark
Super User II
Hi jblankenship
That isnt how Dropbox works - if they move you to a business account it doesnt 'delete' anything, it creates an account with either the work email OR a folder in the account with all the data.
If there is nothing in Events or Deleted then the account you are using now has no data in it and is not recoverable - as its empty and brand new.
Have you tried just logging in with your old email and password to see what happens via an incognito window?
Hi Mark,
I have logged in my personal email and the files are not in there either. how can they just disappear then? it's odd.
and it's not just one file, it's a lot of them.
