Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription.
I need a refund urgently.
Hello, please, I also need a quick solution.
Dropbox has charged me twice, when switching from trial to annual subscription.
Once on 7 June, once on 10 June.
I need a refund urgently.
Hi @Sungjin Kim, how much were you charged on both payments?
Do you see the transactions on this page?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
On the page, I see one billing history of $199.00 , while I got charged twice of $199.00 .
Hey @Sungjin Kim, have you tried using our self-serve look-up tool, in order to locate where the other charge is coming from?
Maybe there's a chance that you have two Dropbox accounts.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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