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Forum Discussion
Charged twice for an annual plan
Please, I need a quick solution because Dropbox has charged me twice to renew my annual subscription. I need a refund urgently.
- Thanks for the details, I've gone ahead and prioritized your ticket to expedite matters on your behalf.
I bought an annual package last month and now I’m being charged $18/month for a monthly plan? How do I get my $18 refunded and just continue with my original annual plan.
Hannah
Dropbox Staff
Dropbox StaffHey Chrisg53, could it be possible that you have another account that was accidentally upgraded?
Are the monthly charges credit/debit card ones, or through iTunes/Google Play?
The monthly payment is thru Apple.
I paid the annual bill the month earlier in November.
I could cancel the Apple subscription but that might also cancel my yearly plan that I have just started.
My annual bill was paid by credit card, and the monthly payment was charged from my separate Apple account
- Nancy
Hi from me as well, Chrisg53!
Like Hannah mentioned, it sounds like you have two Dropbox accounts indeed, and one of them is on a yearly plan, while the other is on a monthly subscription. As a result, if you cancel the Apple subscription, the other account shouldn’t be affected by this.
Can you please follow these steps, in order to cancel your Dropbox in-app plan? Besides that, if you need a refund for that account, you’ll need to reach out to Apple directly this way.
Hope this helps.
