We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jo1Sy's avatar
Jo1Sy
Helpful | Level 5
2 years ago

Cancelling a Dropbox Sign subscription

I don't see a way of cancelling a Dropbox Sign subscription on the Dropbox Sign home page under Profile, nor is it possible on the Dropbox home page under 'Settings' --> 'Plan'. 

I hope someone can help me here.

Thanks

Cancellations and refunds
Cancelling
Dropbox Sign
Payments and billing
  • Jo1Sy's avatar
    Jo1Sy
    2 years ago
    I finally succeeded in canceling my subscription.
    I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jo1Sy, thanks for joining our Community and happy Friday.

     

    If you haven't already reached out to our support team about this, may we reach out via email from our end to have a further look internally?

     

    If you did get in touch with our support team, please let us know your ticket ID so we can look it up in our system.

     

    Thanks!

    • Jo1Sy's avatar
      Jo1Sy
      Helpful | Level 5
      2 years ago
      I finally succeeded in canceling my subscription.
      I would like to suggest that you make the process easier for everyone by duplicating the unsubscribe process for Dropbox on your Dropbox Sign website.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I'm glad to hear it's sorted now and thanks for your feedback as well Jo1Sy 

         

        Let us know if you have anything else to add. 

    • geob's avatar
      geob
      New member | Level 2
      2 years ago

      I cannot find any way to cancel this DropBox sign subscription and just noticed the charge when i received my AMEX bill.  After reading all of the threads from others with the same issue this is a universal problem.  Why is Dropbox making this so difficult and only offering a solution through email after receiving a complaint?  This is obviously a huge problem and I can only guess that others are being taken advantage because a resolution is not simple at all.  This is why the government needs to intervene on these subscriptions that are next to impossible to opt out of.

      Please HELP!!!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi geob, you can contact the Dropbox Sign team regarding your refund request using this link. The team there will be able to assist further.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions