Can't cancel subscription - I get redirected to GooglePlay but there's no subscription

[Katie89]

Hi there, as it seems many others have had problems with this. When I try to cancel Dropbox it directs me to googleplay where there is no sign of a Dropbox subscription to cancel it. I would like to cancel instantly please can someone message me from Dropbox team and sort this out.

[Hannah]

Hey @Katie89, thanks for reaching out to us.

If you're not seeing a Dropbox subscription on the device in question, maybe you used a different one to purchase the plan initially, could that be the case?

Even so, if you're still on a paid plan, you can use this page to contact our support team directly, so they can assist you with your request.

Let me know if you have any questions.