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Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
12 months ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. It is like being jailed and I can't get out. There seems to be no way to get out! And of course they offer no phone help - figure that one out.

Does anyone have a phone number? Do they actually have people working there?

Billing
Cancellations and refunds
Cancelling
Payments and billing
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Sorry to see you're having trouble cancelling your subscription, cwbowers.

     

    Can you let us know what you're having an issue with?

     

    Are you getting any errors when you're trying to cancel it?

     

    Let us know and we'll be happy to assist you!

    • cwbowers's avatar
      cwbowers
      Helpful | Level 6
      12 months ago

      I get to where I tell your system to cancel my account the last step (whatever) then after hitting continue all I get is two rotating bouncing blue boxes. The boxes go on for hours until I finally close the window. I've done this routine at least 3 or 4 times with the same result. 

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the update, cwbowers.

         

        Have you tried from a different browser or a private browsing window, to see if that helps?

         

        If not, I would suggest reaching out to our support team directly; they should be able to assist you further.

    • JoshCarm 's avatar
      JoshCarm
      Explorer | Level 4
      12 months ago
      Hello I have also been trying to cancel my account for almost a year. I have sent numerous emails and have not received one back yet. I have tried everything online and every month I am still getting charged. There is no over the phone options to speak to anyone to help and every time I try to cancel it online with my laptop or on my cellphone I am not able to. This is very frustrating and has gone on for too long . Please help and cancel my subscription
  • boroffc's avatar
    boroffc
    New member | Level 2
    12 months ago

    I thought I upgraded to a premium plan and Dropbox charged me $11.99 for two years.  Once I realized it was not a premium plan, I tried to cancel.  Because it was not a premium plan, there was no cancel button as advertised.  And of course, there is no phone number to call.  I have play havoc trying to get the $11.99 to stop.  What a sleezy company.  If they have to steal my $11.99 each month without providing any services, then shame on them.

     

    Please do not sign up for a monthly amount!!!!  They are totally scammers.  I thought we had them blocked through my credit card company, but like most scammers - they got around it.  

     

    Please do not sign up for a monthly amount!!!!

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