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Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
12 months ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
Billing
Cancellations and refunds
Cancelling
Payments and billing
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Please could you create another ticket using private browsing in Safari, which can be done using these steps.

 

There you can choose 'Other' and then put in an email address that you can access, followed by your billing info.

Deb Evans's avatar
Deb Evans
Helpful | Level 5
12 months ago

WHY SHOULD WE BE CREATING TICKETS WHEN THIS IS CLEARLY A GLOBAL PROBLEM.  And regarding the suggestion that cwbowers should switch from Safari to Chrome, I am using Chrome.  So that is not the answer.  

 

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