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Forum Discussion
Can't cancel my subscription
I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
Hannah
Dropbox Staff
Dropbox StaffHey cwbowers, keep in mind that if you have a paid subscription, your billing info is already in our system; by providing the info required in the form that helps you contact support, you only get closer to your goal, which is cancelling the subscription.
If you still cannot submit the help request, let me know, so I can send you an email on my end.
Have you tried to reach out to our support team, the way my colleagues and I described above, JoshCarm ?
Yes I have tried everything this has taken me almost a year of trying this. Please cancel my subscription. No one has emailed me back at all any time I sent anything over. I try following the links only to find out the upcoming month I am still charged. Cancel my subscription and close my account. I have paid for this almost a year after the trial was over and have not even used this once.
They won't. Literally there is no way to get anyone to help with this. I've spent hours. Cwbowers has spent months. I'm going to report it to the Better Business Bureau.
- Hannah
I understand your frustration, Deb, so I've sent both you and @JoshCarm an email, so we'll continue there.
- You still have not given any answers or any remedy to fix this. I need this to stop charging me for something I do not use.
- Jay
Hi @JoshCarm, I can see that you received an email from my colleague and replied to them.
They'll be able to respond to the message with further information on this matter. We appreciate your patience.
