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Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
12 months ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
Billing
Cancellations and refunds
Cancelling
Payments and billing
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Sorry to see you're having trouble cancelling your subscription, cwbowers.

 

Can you let us know what you're having an issue with?

 

Are you getting any errors when you're trying to cancel it?

 

Let us know and we'll be happy to assist you!

JoshCarm 's avatar
JoshCarm
Explorer | Level 4
12 months ago
Hello I have also been trying to cancel my account for almost a year. I have sent numerous emails and have not received one back yet. I have tried everything online and every month I am still getting charged. There is no over the phone options to speak to anyone to help and every time I try to cancel it online with my laptop or on my cellphone I am not able to. This is very frustrating and has gone on for too long . Please help and cancel my subscription
  • Deb Evans's avatar
    Deb Evans
    Helpful | Level 5
    12 months ago

    They do not help. 

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