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Forum Discussion
Can't cancel my subscription
I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
Hannah
Dropbox Staff
Dropbox StaffDid you receive any ticket numbers for the emails that you sent to our support team, cwbowers?
If so, please send them here, so we can take a look.
I sent two emails, days apart, to support. I NEVER heard a peep from them. I'm tired of having to take more and more time just to cancel my account/subscription. Why must you, your system, punish a two-decade-long user who just wants to leave after selling their business?
They won't. Literally there is no way to get anyone to help with this. I've spent hours. Cwbowers has spent months. I'm going to report it to the Better Business Bureau.
I already answered this. I sent two emails to support days apart. I have NOT HEARD A PEEP from support. Please just cancel my account. I'm weary of almost 2 weeks trying to leave after selling my business.
- Jay
Please could you create another ticket using private browsing in Safari, which can be done using these steps.
There you can choose 'Other' and then put in an email address that you can access, followed by your billing info.
I will not put in my new credit card information. That lets you charge me for another year. That is EXACTLY what happened last year. Plus I don't even understand all that you suggest. AGAIN why does your customer have to deal with your systems that don't work? I will contact my credit card company to not accept any charge from DropBox. I can't believe you still expect me to deal with your systems that should work in any browser. It is your job to see to it the testing of your systems against each browser in current use NOT mine. I'm tired of this - if you cannot cancel my account that is your problem. I just want to go away and be left to go on with my life. I've recommended DropBox to many friends. NO MORE - EVER!
- Hannah
Hey cwbowers, keep in mind that if you have a paid subscription, your billing info is already in our system; by providing the info required in the form that helps you contact support, you only get closer to your goal, which is cancelling the subscription.
If you still cannot submit the help request, let me know, so I can send you an email on my end.
Have you tried to reach out to our support team, the way my colleagues and I described above, JoshCarm ?
- Yes I have tried everything this has taken me almost a year of trying this. Please cancel my subscription. No one has emailed me back at all any time I sent anything over. I try following the links only to find out the upcoming month I am still charged. Cancel my subscription and close my account. I have paid for this almost a year after the trial was over and have not even used this once.
WHY SHOULD WE BE CREATING TICKETS WHEN THIS IS CLEARLY A GLOBAL PROBLEM. And regarding the suggestion that cwbowers should switch from Safari to Chrome, I am using Chrome. So that is not the answer.
This is not a one off issue that cwbowers is experiencing so stop suggesting we reach out the the support team, which does not help anyway. There are three of us on this thread and others on other threads. Dropbox cannot hold us and our credit cards hostage and MUST fix this.
- Hannah
I understand your frustration, Deb, so I've sent both you and @JoshCarm an email, so we'll continue there.
