We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
12 months ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
Billing
Cancellations and refunds
Cancelling
Payments and billing
cwbowers's avatar
cwbowers
Helpful | Level 6

I get to where I tell your system to cancel my account the last step (whatever) then after hitting continue all I get is two rotating bouncing blue boxes. The boxes go on for hours until I finally close the window. I've done this routine at least 3 or 4 times with the same result. 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for the update, cwbowers.

 

Have you tried from a different browser or a private browsing window, to see if that helps?

 

If not, I would suggest reaching out to our support team directly; they should be able to assist you further.

  • cwbowers's avatar
    cwbowers
    Helpful | Level 6
    12 months ago

    I only use Safari. Will not use Chrome. No idea how to do a private browsing window. Sorry. I've sent several emails to your support team - last week and this week. I've NEVER heard from them. Is there a way you can cancel and delete my account? I'm VERY frustrated and tired of spending my time dealing with something that should be easy to accomplish!

    • cwbowers's avatar
      cwbowers
      Helpful | Level 6
      12 months ago

      BTW I don't have problems like this with other websites. Don't hide behind your system failure. It's not my fault.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Did you receive any ticket numbers for the emails that you sent to our support team, cwbowers?

         

        If so, please send them here, so we can take a look.

  • Deb Evans's avatar
    Deb Evans
    Helpful | Level 5
    12 months ago

    This is a ridiculous response.  We are all trying to cancel our subscription and only get spinning blue boxes.  And you literally cannot speak to anyone on the phone.  It is beyond infuriating.  Hannah - please figure out what the glitch is and post a reply telling us how to get around it and cancel our subscriptions.  

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!