You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Back to Dropbox Plus
Hello, I would like to return to Dropbox Plus and have my account returned to the state it was in prior to being absorbed into a Dropbox Business account.
The sequence of events was: -I was a Dro...
You should be able to leave a 'limited' team, the state a downgraded Business Team enters when it isn't renewed. You will still be a Dropbox Basic account at that point, and would no longer have access to files that are part of the team account, so before you try to remove yourself you will want to ensure you make local copies of any of your files in the Team folders . Once you have secured your files, and left the team, you should be able to upgrade to the personal account of your choice.
When a personal account joins a Business account, ownership of the files in the personal account transfers to the team, and the account is downgraded to a Basic account, with a refund of the unused portion of the paid account. (This is for the case of joining a business account with an existing paid account)
According to our help files, you should be able to:
If you would like to leave a team:
- Sign in to dropbox.com.
- Choose your work account at the bottom left.
- Click the button by your team name: Groups and members or # members.
- Click Leave team.
I totally understand. It took many many weeks to find a number to call. But understand there no longer is a phone number you can call. All contact is via emails. Yes totally agree NO ONE RESPONDS.
I have deleted the business account they freely upgraded me too and gone back, but did this on last day they had a phone number I could use.
But now I can't find how to go back to what I had befoee the dropbox plus.
If you worked it out, can you please tell me how you contacted them. Because I know other people are in the same boat as both of us, I have spoken to one lady crying on the phone over it all. This is crazy, we want some service.
Walter
Dropbox Staff
Dropbox StaffHey AirArt - welcome to our Community and thanks for posting your question here.
From what I understand you must have been downgraded from a Dropbox for Business team account - this is probably why you don't see the phone number in your Admin's console any more since you are on a free team now.
Keep in mind that our levels of support can be found on this Help Center article or on this page for your reference.
Having said that, I would really like to assist more with this so let's get started!
If I am not mistaken and you would indeed like to revert back to a personal account, you're going to have to leave the team by following these instructions:
- Sign in to dropbox.com.
- Choose your work account at the bottom left.
- Click the button by your team name: Groups and members or # members.
- Click Leave team.
Note: If you're the admin and the last member of a free team, you should delete the team instead of leaving it in order to preserve access to your Paper docs.
I hope this helps and please let me know if you need anything else!
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