You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Back to Dropbox Plus
Hello, I would like to return to Dropbox Plus and have my account returned to the state it was in prior to being absorbed into a Dropbox Business account.
The sequence of events was: -I was a Dro...
You should be able to leave a 'limited' team, the state a downgraded Business Team enters when it isn't renewed. You will still be a Dropbox Basic account at that point, and would no longer have access to files that are part of the team account, so before you try to remove yourself you will want to ensure you make local copies of any of your files in the Team folders . Once you have secured your files, and left the team, you should be able to upgrade to the personal account of your choice.
When a personal account joins a Business account, ownership of the files in the personal account transfers to the team, and the account is downgraded to a Basic account, with a refund of the unused portion of the paid account. (This is for the case of joining a business account with an existing paid account)
According to our help files, you should be able to:
If you would like to leave a team:
- Sign in to dropbox.com.
- Choose your work account at the bottom left.
- Click the button by your team name: Groups and members or # members.
- Click Leave team.
JamesJ wrote:
Hello,
I would like to return to Dropbox Plus and have my account returned to the state it was in prior to being absorbed into a Dropbox Business account.
Hello, JamesJ...
It's unlikely that we'll be able to help you with your particular problem within the forum. However, I can steer you in the right direction.
Below are some guidelines for contacting support via their official portal.
Please post your ticket number in this thread and I'll forward it to a Dropboxer who can dig deeper into your situation.
Phone support is available to Dropbox Business customers, your administrator can give the phone number and required PIN to you. Basic and Plus accounts use the ticket system.
Replies usually take 1 to 3 business days with Plus and Pro users getting priority (longer for basic members).
PLEASE BE AWARE:
Do not submit more than one ticket for your particular problem. Doing so will force your ticket to the end of the queue again which is counter-productive.
SUPPORT OPTIONS FOR INDIVIDUAL & TEAM PLANS:
HELP REQUEST TOPICS:
If you cannot find an appropriate help request topic to choose from, then select:
- 310EI,
Thanks for this. It turns out there was a more direct route but I appreciate your efforts.
jjf
