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Forum Discussion
Dropbox full after deleting files and back up
Hi,
My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have represents only 40 Mo of my storage, and I also ckecked my backups and I don't one.
Do you have an idea of how can I restore the availability of my storage ?
- Walter
Dropbox Staff
Hey Nate_Fzt, thanks for using Dropbox and welcome to the Community!
Could you please let us know what exactly is reported in your plan tab in regards to your quota?
Also, do you see any files or folders taking up space on your homepage or your backups page?
Let us know what you find!
Here are some screenshots of what you asked. Hope it will help, because I don't understand where are those 2 Go of files...
- Megan
Hi anonymous, I hope you're doing well!
Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here.
Keep me posted, and we'll take it from there!
