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Explorer | Level 4

3 years ago

Solved

Dropbox full after deleting files and back up

Hi, My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...

Hannah
11 months ago
Hey BPW24, thanks for your post!

If in the Camera Uploads settings, you choose to upload from your 'camera roll', all the photos in your camera roll will get uploaded.

If you try to select certain albums from Smart albums, or Your albums, you'll see that the 'camera roll' option gets automatically disabled; this is to give you freedom on what to specifically upload.

I hope this clarifies things, but let me know if you have any other questions.

anonymous

2 years ago

I have no shared folders and all backups were deleted. Account storage space has not changed.

I need to know what your screens show.

Megan

Dropbox Staff

2 years ago

Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage?

anonymous
2 years ago
My screen shows 2.4 GB of 3.4 GB. I am no where near that capacity. Do you have access to verify what your screens show?
- Megan
  Dropbox Staff
  2 years ago
  Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online?
  - anonymous
    2 years ago
    No. I should not have to go 12 rounds documentating this issue with screen shots. I simply asked if Dropbox can verify what screen is displayed on their side. With only the 'community' and a 'chat bot' as options to resolved this, it sheds light on the level of frustration if the issue was more severe - i.e. a breach. I'm in the process of deleting my account. Thanks for the effort.

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I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...","body@stringLength":"384","rawBody":"

Hi,

My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have represents only 40 Mo of my storage, and I also ckecked my backups and I don't one.

Do you have an idea of how can I restore the availability of my storage ?

","kudosSumWeight":0,"postTime":"2023-04-20T01:28:25.803-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Storage space","text":"Storage space","time":"2019-05-29T01:00:39.191-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:678183_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1980},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:678183":{"__typename":"Conversation","id":"conversation:678183","solved":true,"topic":{"__ref":"ForumTopicMessage:message:678183"},"lastPostingActivityTime":"2024-03-31T22:29:17.710-07:00","lastPostTime":"2024-03-31T22:29:17.710-07:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:678183":{"__typename":"ModerationData","id":"moderation_data:678183","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:678183_2":{"__typename":"Revision","id":"revision:678183_2","lastEditTime":"2023-04-20T02:39:45.175-07:00"},"ForumReplyMessage:message:679038":{"__typename":"ForumReplyMessage","id":"message:679038","conversation":{"__ref":"Conversation:conversation:678183"},"author":{"__ref":"User:user:1148275"},"revisionNum":1,"uid":679038,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"subject":"Re: Dropbox full after deleting files and back up","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:679038"},"parent":{"__ref":"ForumReplyMessage:message:679026"},"body":"

Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage?

","body@stringLength":"237","rawBody":"

Hi , can you send me a screenshot of your plan page, and what you see there in regards to the account's storage?

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Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?

This should help get your space back.

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I need to know what your screens show.","body@stringLength":"143","rawBody":"I have no shared folders and all backups were deleted. Account storage space has not changed.

I need to know what your screens show.","author":{"__ref":"User:user:-1"},"isEscalated":null,"postTime":"2023-04-24T05:30:04.863-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":6},"Revision:revision:679038_1":{"__typename":"Revision","id":"revision:679038_1","lastEditTime":"2023-04-24T05:45:05.431-07:00"},"QueryVariables:ReplyList:message:679038:1":{"__typename":"QueryVariables","id":"ReplyList:message:679038:1","value":{"id":"message:679038","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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I am no where near that capacity. Do you have access to verify what your screens show?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"120","kudosSumWeight":0,"postTime":"2023-04-24T09:11:47.540-07:00","lastPublishTime":"2023-04-24T09:11:47.540-07:00","metrics":{"__typename":"MessageMetrics","views":1442},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:678183/message:679127","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDY3OTE0NCw2NzkxNDQ","node":{"__ref":"ForumReplyMessage:message:679144"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:679144":{"__typename":"ModerationData","id":"moderation_data:679144","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:679144":{"__typename":"ForumReplyMessage","uid":679144,"id":"message:679144","revisionNum":1,"author":{"__ref":"User:user:1148275"},"readOnly":false,"repliesCount":3,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:679127"},"conversation":{"__ref":"Conversation:conversation:678183"},"subject":"Re: Dropbox full after deleting files and back up","moderationData":{"__ref":"ModerationData:moderation_data:679144"},"body":"

Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online?

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No. I should not have to go 12 rounds documentating this issue with screen shots. I simply asked if Dropbox can verify what screen is displayed on their side. With only the 'community' and a 'chat bot' as options to resolved this, it sheds light on the level of frustration if the issue was more severe - i.e. a breach. I'm in the process of deleting my account. Thanks for the effort.

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