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Forum Discussion
Dropbox full after deleting files and back up
Hi,
My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...
I have no shared folders and all backups were deleted. Account storage space has not changed.
I need to know what your screens show.
I need to know what your screens show.
Megan
Dropbox Staff
Dropbox StaffHi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage?
- My screen shows 2.4 GB of 3.4 GB. I am no where near that capacity. Do you have access to verify what your screens show?
- Megan
Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online?
No. I should not have to go 12 rounds documentating this issue with screen shots. I simply asked if Dropbox can verify what screen is displayed on their side. With only the 'community' and a 'chat bot' as options to resolved this, it sheds light on the level of frustration if the issue was more severe - i.e. a breach. I'm in the process of deleting my account. Thanks for the effort.
