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Forum Discussion
Dropbox full after deleting files and back up
Hi,
My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...
Walter
Dropbox Staff
Dropbox StaffHey Nate_Fzt, thanks for using Dropbox and welcome to the Community!
Could you please let us know what exactly is reported in your plan tab in regards to your quota?
Also, do you see any files or folders taking up space on your homepage or your backups page?
Let us know what you find!
Here are some screenshots of what you asked. Hope it will help, because I don't understand where are those 2 Go of files...
- Walter
Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?
This should help get your space back.
Thank you so much ! Indeed, it was my deleted computer save that was taking all my storage !
I have the same issue. I clicked on deleted backups and permanently deleted all unnecessary files and folders. Yet, no change in storage capacity. I also read that is takes 8 hours for the system to recycle. However, it’s going day 2. Any ideas?Where do you find "deleted backups" of which you speak? I have the same predicament. Help me navigate to this option please.
- Hannah
