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WizWez's avatar
WizWez
Explorer | Level 3
18 days ago

I referred a friend to Dropbox, but their referral has been marked as ineligible.

I referred to my friend but it shows referral ineligible. Could Support team add back my referral free storage bonus to my account? 

It seems my friend didn't know that he has to sign-up through my invite link and he just signed up by himself right after he got the email about the referral. He removed his account now but wish we can get the ineligible status wiped away and claim the free storage bonus to our accounts.

Thanks in advance team!

Referrals
Storage space

3 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey WizWez, thanks for posting here!

    I just created an email on my end for you, and I'll be more than happy to have a closer look into this.

    Reply back to me, and we'll take it from there. Thanks!

  • AgataPromar's avatar
    AgataPromar
    New member | Level 2
    11 days ago

    hi Megan, is there a new condition why did my refferal got ineligible?

    i used to share my refferal with my co-worker and i can get a bonus space,

    but yesterday i tried to register 2 new account with my new co-worker, it said ineligible. why is it happen?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      11 days ago
      AgataPromar wrote:

      why is it happen?

      Dropbox has always marked referrals as illegible if they are using a device that has already had Dropbox on it, or it is using the same network as the referring account - so often workplace ones trigger that. 

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I referred to my friend but it shows referral ineligible. Could Support team add back my referral free storage bonus to my account? 

It seems my friend didn't know that he has to sign-up through my invite link and he just signed up by himself right after he got the email about the referral. He removed his account now but wish we can get the ineligible status wiped away and claim the free storage bonus to our accounts.

Thanks in advance team!

","body@stringLength":"474","rawBody":"

I referred to my friend but it shows referral ineligible. Could Support team add back my referral free storage bonus to my account? 

It seems my friend didn't know that he has to sign-up through my invite link and he just signed up by himself right after he got the email about the referral. He removed his account now but wish we can get the ineligible status wiped away and claim the free storage bonus to our accounts.

Thanks in advance team!

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I referred a friend to Dropbox, but their referral has been marked as ineligible.","moderationData":{"__ref":"ModerationData:moderation_data:829501"},"body":"

Hey WizWez, thanks for posting here!

\n

I just created an email on my end for you, and I'll be more than happy to have a closer look into this.

\n

Reply back to me, and we'll take it from there. Thanks!

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hi Megan, is there a new condition why did my refferal got ineligible?

i used to share my refferal with my co-worker and i can get a bonus space,

but yesterday i tried to register 2 new account with my new co-worker, it said ineligible. why is it happen?

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AgataPromar wrote:\n

why is it happen?

\n
\n

Dropbox has always marked referrals as illegible if they are using a device that has already had Dropbox on it, or it is using the same network as the referring account - so often workplace ones trigger that. 

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