You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nate_Fzt's avatar
Nate_Fzt
Explorer | Level 4
2 years ago

Dropbox full after deleting files and back up

Hi, My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?

     

    This should help get your space back. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi anonymous, I hope you're doing well! 

 

Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here. 

 

Keep me posted, and we'll take it from there!

anonymous's avatar
anonymous
2 years ago
I have no shared folders and all backups were deleted. Account storage space has not changed.

I need to know what your screens show.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage? 

    • anonymous's avatar
      anonymous
      2 years ago
      My screen shows 2.4 GB of 3.4 GB. I am no where near that capacity. Do you have access to verify what your screens show?
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!