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Forum Discussion

Nate_Fzt's avatar
Nate_Fzt
Explorer | Level 4
2 years ago

Dropbox full after deleting files and back up

Hi, My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have repre...
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?

     

    This should help get your space back. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Nate_Fzt, thanks for using Dropbox and welcome to the Community! 

 

Could you please let us know what exactly is reported in your plan tab in regards to your quota?

 

Also, do you see any files or folders taking up space on your homepage or your backups page?

 

Let us know what you find!

  • Nate_Fzt's avatar
    Nate_Fzt
    Explorer | Level 4
    2 years ago

    Here are some screenshots of what you asked. Hope it will help, because I don't understand where are those 2 Go of files...

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try clicking on deleted backups and permanently delete any files or folders that might come up Nate_Fzt ?

       

      This should help get your space back. 

      • Nate_Fzt's avatar
        Nate_Fzt
        Explorer | Level 4
        2 years ago

        Thank you so much ! Indeed, it was my deleted computer save that was taking all my storage !

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