cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We are making some updates so the Community might be down for a few hours on Monday the 11th of November. Apologies for the inconvenience and thank you for your patience. You can find out more here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox unstable in iPad OS Files App.

Dropbox unstable in iPad OS Files App.

VinceM50
Helpful | Level 6
Go to solution
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the Dropbox via the files app, it crashes the app and for the next 4 to 5 minutes if I click on drop box via the files app it just doesn’t load.
 
Apple has confirmed this is a Dropbox issue (I raised it with them first), and I have not been able to crash the application(s) using Google Drive via files in the same way. 
 
Can anyone help?
155 Replies 155

kylewrep
New member | Level 2
Go to solution

I'm having the same issue, I just sent a support email and received Ticket #16522743 . 

Nancy
Dropbox Staff
Go to solution

Thanks for sending over your ticket number, @kylewrep.

 

I’ve left an internal note, so that our support may get back to you as soon as possible. 

 

I wish you a great weekend ahead!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

D4n1
Explorer | Level 3
Go to solution

I’m experiencing the same issue. On ipad pro, the files app freezes when opening dropbox files. Very annoying! Is there any news? 

Megan
Dropbox Staff
Go to solution

Hi @D4n1, welcome to our Community! 

 

Would it be okay for me to reach out via email, so we can have a closer look into this? 

 

Let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RSukie
Explorer | Level 3
Go to solution

This has been going on for over 6 months with more and more people having to deal with this problem and there seems to be little in the way of effort to actually fix it other than asking people to submit cases. I personally ended up moving to use iCloud for my needs as it works ALWAYS. However as my team continues using Dropbox, I end up having to copy anything over from Dropbox to iCloud using my PC so I can reliably access it from my iPad. The Dropbox integration with the Files app is clearly broken and anyone can reproduce the problem in a matter of a minute or so by loading files. Please get it fixed!

D4n1
Explorer | Level 3
Go to solution

Sure!

Megan
Dropbox Staff
Go to solution

Happy Monday @D4n1

 

I just sent you an email, I'll see you there. 

 

Have a great week ahead! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

AM1981
Explorer | Level 4
Go to solution

hi.  I have been trying so many things to solve this same issue.  I have read multiple threads with people having the same problem.  

 

No one seems able to fix it.  

 

When i speak to Dropbox direct they don’t have a solve either.  

 

ANyone able to help/

Nancy
Dropbox Staff
Go to solution

Hi @AM1981, I’m sorry to hear about this. 

 

Since I understand that you may have been in touch with our support, do you mind sending over your ticket number, so that I can take a look? 

 

Also, can you please clarify what’s the exact OS version that you’re running on your iOS device? 

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

AM1981
Explorer | Level 4
Go to solution

#16159616

iOS 15.4.1

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    rhut Collaborator | Level 8
  • User avatar
    RAChalmers Helpful | Level 6
  • User avatar
    german640 New member | Level 2
  • User avatar
    Arnauds Explorer | Level 4
What do Dropbox user levels mean?