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omglol's avatar
omglol
Explorer | Level 3
2 months ago

My signatures saved on my iPad are not appearing on Dropbox.com and on Android

I saved two signatures on iPad and these are not appearing on my other devices. Are saved signatures supported to sync between devices or I have to create signatures in every device I want to use to sign my PDF documents?

Dropbox Sign
Mobile
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there, omglol, thanks for reaching out to us.

     

    Are all of these devices linked to the same Dropbox account?

     

    If you save a signature on your Android phone, are you able to access it from dropbox.com?

     

    Let me know what you find.

    • omglol's avatar
      omglol
      Explorer | Level 3
      2 months ago

       Hello Hannah 

       

      Yes, all devices are signed into my Dropbox account. 

       

      I just saved a signature on Android and it did not show up on Dropbox.com on my macbook using both safari and chrome

       

      Are the saved signatures supposed to sync between devices logged into the same dropbox account?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hope you don’t mind me jump in, omglol! Can you send me a screenshot of what you see on your mobile app versus what appears on your Dropbox account online?

         

        If there’s anything personal showing, make sure to mask it first.

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