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Forum Discussion
Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!
Been having an issue on my iPad with the files app and Dropbox integration since ios14 was released. Working on files and it will freeze the app. You need to force quit the app and it takes some time for Dropbox to reload in the files app so I can continue working. If the Dropbox app allowed me to mark up the files I could use that instead but it doesn’t. I never had this freeze issue until ios14 and was hoping iOS15 would fix it but it did not.
When using Dropbox via the native Files app, it frequently freezes or shows the Content Unavailable error message. This happens whether I’m using the wifi at home or work, or cellular data. The only solution so far is to reboot the iPad, which is infuriating due to the frequency of the problem. Sometimes, after a few minutes, it starts working again without a reboot. Unfortunately, reinstalling the Dropbox app did not fix the issue.
On my iPhone, the issue rarely happens, but that could be because I do most of my work on the iPad. This is an iPad Pro M1 1TB running iPadOS 15.1 and Dropbox app version 258.3.2.
- Megan
Dropbox Staff
Hey robert_ios, welcome to our Community! I hope you're doing well.
Have you maybe tried offloading the Files app and installing it again?
Feel free to send me any screenshots of when that happens, since I'd love to also have a visual representation.
Let me know!Megan there is rarely anythig a screen shot would show as when it freezes, it doe just that freezes. Tapping a file does nothing. Force quitting the files app is the only solution that seems to work and wait for it to reload the data.
Megan The Files app has frozen again while navigating my Dropbox folder. I wasn’t even doing any complex operations — just opening some PDF files. This happens many times a day.
Edit: The frantic clicking in the gif below can barely express the sense of frustration and helpless urgency when encountering this problem at work. 🤬
Hi @Megan, I have offloaded/deleted the Files app and reinstalled it from the App Store. I’ll check tomorrow to see if the problem happens again.
Changing the language in configurations in Dropbox solve the issue but it happens often.
