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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
4 years ago

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
Mobile
Sync
Third Party Integrations
  • rhut's avatar
    rhut
    11 months ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

AM1981's avatar
AM1981
Explorer | Level 4
3 years ago

hi.  I have been trying so many things to solve this same issue.  I have read multiple threads with people having the same problem.  

 

No one seems able to fix it.  

 

When i speak to Dropbox direct they don’t have a solve either.  

 

ANyone able to help/

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi AM1981, I’m sorry to hear about this. 

     

    Since I understand that you may have been in touch with our support, do you mind sending over your ticket number, so that I can take a look? 

     

    Also, can you please clarify what’s the exact OS version that you’re running on your iOS device? 

     

    Thanks!

    • AM1981's avatar
      AM1981
      Explorer | Level 4
      3 years ago

      #16159616

      iOS 15.4.1

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for sending over your ticket number! I appreciate it. 

         

        Can you let me know if you also cleared your mobile app’s cache, before reinstalling it? You should be able to do this via the app’s settings. 

         

        Besides that, I’d like you to send me the Dropbox app’s version that should be showing on the same page.

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