We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

persprof's avatar
persprof
Explorer | Level 4
2 years ago

Dropbox changing settings and files created in Word.

When I save or put Word files in Dropbox, when I go back to work on them, I am getting the message that they are Read Only, even though that's not my setting in Word.  I then can't save the work that...
Dropbox Basic
Microsoft
MS Office
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey S-Etherea, sorry to see you're having this issue. 

 

Have you reached out to Microsoft about this at all?

S-Etherea's avatar
S-Etherea
Explorer | Level 4
2 years ago

No I haven't because I can open the files if I save it to my device or in the Microsoft Onedrive, I just have this issue when the file is in Dropbox. And since uninstalling and reinstalling yesterday, I can't even open word files from Dropbox because I get a message that I need to update Dropbox. I note another person just posted this same issue in the forum.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi S-Etherea, can you clarify the OS your device uses, and make sure both the Dropbox app, and Microsoft are up-to-date there?

     

    Can you also attach here, some screenshots of the error message you get when trying to preview your files using the Dropbox app? 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!