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TampaLifeChurch's avatar
TampaLifeChurch
Explorer | Level 3
3 years ago

No changes to disk space, after setting all the files as Online Only.

I have Made all files "ONLINE ONLY" and my disk space is not releasing the space back to my drive

 

I have a 9 TB Drive

supposedly Drop Box is eating up 7 TB of that.... but even after all the files are synced it's still retaining size on disk?  

 

When I have the PC add up all the other Files in the T drive not including Dropbox it gives me 4.47TB.

 

 

 

  • Megan's avatar
    Megan
    3 years ago

    Hey TampaLifeChurch, I appreciate the screenshot! 

     

    It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB. 

     

    If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that? 

  • Jackson's avatar
    Jackson
    Icon for Dropbox Staff rankDropbox Staff

    Hello there TampaLifeChurch, thank you for posting!

     

    Can you send me a screenshot of your syncing status?

     

    You can find it by clicking the Dropbox icon near your clock.

     

    Thank you!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey TampaLifeChurch, I appreciate the screenshot! 

         

        It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB. 

         

        If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that? 

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