We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
TampaLifeChurch
3 years agoExplorer | Level 3
No changes to disk space, after setting all the files as Online Only.
I have Made all files "ONLINE ONLY" and my disk space is not releasing the space back to my drive
I have a 9 TB Drive
supposedly Drop Box is eating up 7 TB of that.... but even after all the files are synced it's still retaining size on disk?
When I have the PC add up all the other Files in the T drive not including Dropbox it gives me 4.47TB.
Hey TampaLifeChurch, I appreciate the screenshot!
It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB.
If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that?
- JacksonDropbox Staff
Hello there TampaLifeChurch, thank you for posting!
Can you send me a screenshot of your syncing status?
You can find it by clicking the Dropbox icon near your clock.
Thank you!
- TampaLifeChurchExplorer | Level 3
- MeganDropbox Staff
Hey TampaLifeChurch, I appreciate the screenshot!
It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB.
If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!