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Forum Discussion

TampaLifeChurch's avatar
TampaLifeChurch
Explorer | Level 3
3 years ago

No changes to disk space, after setting all the files as Online Only.

I have Made all files "ONLINE ONLY" and my disk space is not releasing the space back to my drive   I have a 9 TB Drive   supposedly Drop Box is eating up 7 TB of that.... but even aft...
Desktop
Storage space
Sync
  • Megan's avatar
    Megan
    3 years ago

    Hey TampaLifeChurch, I appreciate the screenshot! 

     

    It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB. 

     

    If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that? 

Jackson's avatar
Jackson
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hello there TampaLifeChurch, thank you for posting!

 

Can you send me a screenshot of your syncing status?

 

You can find it by clicking the Dropbox icon near your clock.

 

Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey TampaLifeChurch, I appreciate the screenshot! 

       

      It seems the app is still syncing content, and isn't fully updated, which could be one of the reasons. I can see it's currently syncing approximately 371 GB. 

       

      If I were you, I'd wait for everything to be up to date, then reboot my device and check the computer's hard drive anew. Do you think you can try that? 

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