We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Dropbox changing settings and files created in Word.
When I save or put Word files in Dropbox, when I go back to work on them, I am getting the message that they are Read Only, even though that's not my setting in Word. I then can't save the work that...
Megan
Dropbox Staff
Dropbox StaffHi persprof, thanks for posting here!
Can you clarify the platform you're using, in order to edit your Word files? Do you use our desktop, or mobile app?
Have you made sure that both Word and your Dropbox app are up to date, and that you're using their latest versions in case you're using your mobile?
Does that happen with all of your files, or a specific file type? Can you also send me a few screenshots of the steps you follow, and the error you receive on your end, along with the file names changing in order for me to have a clear visual?
Keep me posted!
Hi Megan,
-I use the desktop app.
-I'm using the latest version
-so far it has only happened with Word files. It has happened on 2 computers, one I know has the most up to date version of Word; the other one I'll have to check (one is at home and one is at work).
-Confusingly, it doesn't happen every time, but I will take screen shots the next time it happens and post those.
Thanks! Julie
