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Simmons's avatar
Simmons
Explorer | Level 3
6 months ago

Dropbox Sign signature reminders aren't received by the recipients

I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses. 3 people have signed the document, so the in...
Dropbox Sign
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Simmons's avatar
Simmons
Explorer | Level 3

This the page I used for creating my signature request. Was that incorrect?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Simmons, we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

 

Keep me posted, and we'll take it from there!

  • Simmons's avatar
    Simmons
    Explorer | Level 3
    6 months ago
    Yes, I would appreciate that. Thank you!
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Thanks, Simmons, I just sent you an email, so we'll continue there!

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