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Helpful | Level 5

2 years ago

Solved

Comments aren't visible to the recipient of my photos

I am sending photos to my graphic designer for my book. On the right side of my photo, I am typing information about the photo that he needs to see. When he receives the photo, the comments are not visible. What do I need to do to make the comments visible to him? My email address is [personal information removed per the Community's Guidelines]

Web

Hannah
2 years ago
Hey sadnic, thanks for joining our Community!

Through this page, you'll be able to find links to all Dropbox builds which include the offline installer links as well.

I hope this helps, but let me know if you have any questions.

11 Replies

Nancy
Dropbox Staff
2 years ago
Hey @Victoria334! Thanks for posting on our Community.

Can you send me one screenshot of what you see on your end, and one more of what the other party sees?

Please feel free to hide any personal info or comments that you don’t wish to be shown publicly.

Ping me when you’re ready.
- Victoria334
  Helpful | Level 5
  2 years ago
  - Victoria334
    Helpful | Level 5
    2 years ago
    Screenshot above. The photo is on the left and comments in the box on the right. I have typed comments on each photo for him to see. He only sees the photo and no comments. There must be something on my end I need to do for him to see the comments I have typed.

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Hey @Victoria334! Thanks for posting on our Community.

Can you send me one screenshot of what you see on your end, and one more of what the other party sees?

Please feel free to hide any personal info or comments that you don’t wish to be shown publicly.

Ping me when you’re ready.

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Screenshot above. The photo is on the left and comments in the box on the right. I have typed comments on each photo for him to see. He only sees the photo and no comments. There must be something on my end I need to do for him to see the comments I have typed.

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Hey Victoria334 - thanks for the additional information and sorry to jump in.

Could you please ask your graphic designer to try another browser and let us know if they still get the same results?

If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.

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