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Forum Discussion

alessiacosio's avatar
alessiacosio
Helpful | Level 6
3 years ago

Comments notification

Hi!

I have issues with notifications, I don't understand why dropbox doesn't show me notifications of comments. 

It doesn't show me on the app and on the website. I think is a bug, someone can help me?

Thank u so much

  • Hi hannah,
    After a lot of tests I understand that if the folder isn’t mine I don’t receive notifications, I changed the folder and it works! Thank you for the assistance ❤️
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    alessiacosio wrote:

    I have issues with notifications, I don't understand why dropbox doesn't show me notifications of comments.


    Make sure you have comment notifications enabled on your Notifications page.

    • alessiacosio's avatar
      alessiacosio
      Helpful | Level 6

      Comments notification are enabled. I have this issue with only one collaborator 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey alessiacosio, can you let us know where you're having this issue?

         

        Is it on Dropbox Paper, or on a shared file?

         

        Also, are you referring to notifications on the website, or on the Dropbox icon on your computer?

         

        And are you receiving comment notifications from other people, just not from this particular person?

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