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Forum Discussion
How to turn off comment email notifications from Dropbox Replay?
Hello,
I can't see how to turn off email notifications for comments on Replay videos. I'm getting an email for every single comment my team- members make! Any pointers?
Thanks!
Hey all, I wanted to share an exciting new update that we have introduced a Settings Page on your Dropbox Replay. From this page, you will be able to toggle on/off a variety of different categories of email notifications that you might be receiving from Replay. You also have the option to turn email notifications off entirely from this page. Here is a Capture showing you how this page works as well.
A quick note: your Replay notification emails will continue to be batched every 15 minutes to make sure you don't get hundreds of individual notifications when someone is reviewing your content. Also, these controls only control specifically Replay notifications, not other Dropbox emails or Replay marketing emails.
We hope this helps, but do let us know if you have any questions/comments about this new feature.
AtibaDropbox Staff
I've been searching for an answer for hours believing it can't be uncontrollable. Hope Dropbox fixes this or somebody knows the solution. Thanks for posting this super important question !
- Atiba
Hi,
The team recently released email batching on Replay comment notifications to help reduce the frequency of emails received! Instead of a single email for each comment received, we will email a batch of comments received in a set time period. Please keep the feedback coming. We are constantly looking to improve the product experience.
That's helpful. There's still way to much notification emails tho. I would really appreciate an option to turn them off completely.
- Same here. I get so many emails with comments, it is really not ideal or helpful. I would love to turn off those email completely and decide when I want to check in with a specific project.
I love Dropbox replay though, so keep up the good work. It is great and so appreciated. And it is only going to get better
Hi! as a suggestion, even if the option were there on the account's settings I believe this shouldn't be there at the account's level, or at least that should be a secondary filter option for the user itself.
If/when me or someone is adding comments and annotating along the video it should allow for a 'silent' work through and not spam everybody added to the video's project for every single comment or activity done on it, it should have a "notify members" checkbox somewhere.
Similarly When I write a reply comment on one of the comments left by a client by clicking “reply”. The person who wrote the initial comment as well as all others who have clicked “reply” to that comment should receive an email notification that I replied to their comment. But i agree with the previous comment that I don’t want to become a spammer. It’d be awesome to leave all my comments the click a send my comments button or an I'm done commenting button. Only then do people get a single email with all of my comments grouped in it from that session of comments. This should ONLY apply when the other user is not watching live as well. As long as they are not watching live and the client enters their email address when they join as a guest OR if they have an existing dropbox account this should be the default process of getting notified when a reply is made on their comment.
Hey Megan,
No there isn't an option in the notifications settings - i've unticked all boxes and still receive Replay notification emails!
Thanks,
Grace
If you look at the bottom of the notification email you'll notice this line.
To control which emails we send to you, go to manage your subscription and notification settings , or click here to unsubscribe .
Once you click on it, it will take you to the right place.You'll have a lot of options, I still don't know what it what but you can experiment. I think the ones with the arrows are the ones you need to untick.
Hope the photos help. Let me know how you get on.
Hey,
Thanks for your help but this setting only applies to notifications from the Dropbox Community. My question was relating specifically to Replay email notifications.
G
I tried Replay in the hope that I can limit the amount of feedback via email and have a more streamlined approach. But if I get an email for each and every comment, then that defeats the purpose. Love the functionality of Replay, though, much appreciated.
How do I turn off email notifications when comments are made on Dropbox relay?
kriedDropbox Product Manager
Hey all, I wanted to share an exciting new update that we have introduced a Settings Page on your Dropbox Replay. From this page, you will be able to toggle on/off a variety of different categories of email notifications that you might be receiving from Replay. You also have the option to turn email notifications off entirely from this page. Here is a Capture showing you how this page works as well.
A quick note: your Replay notification emails will continue to be batched every 15 minutes to make sure you don't get hundreds of individual notifications when someone is reviewing your content. Also, these controls only control specifically Replay notifications, not other Dropbox emails or Replay marketing emails.
We hope this helps, but do let us know if you have any questions/comments about this new feature.
