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Christinasilk's avatar
Christinasilk
Helpful | Level 5
7 months ago
Solved

Sync Status Notification

Hi

I am wondering if someone can help me turn off a notification that comes onto my screen (sometimes on the bottom of the screen, sometimes right in the middle). It is continuous throughout the day - sometimes every few seconds. I have a Sync Status Notification that says: Sync status. These files are online only. To open them, first move them into your dropbox folder.

It seems to be more frequent when I also have OneDrive open - my work uses OneDrive and no option but to use it.

 

Does anyone know how to permanently disable this notification? I can turn it off for short periods by snoozing notifications. But I'd like to get rid of it completely.

Thanks

 

Notifications
  • Zed's avatar
    Zed
    8 years ago

    Hi djfrankief,

     

    Let' s check on some things together:

     

    1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.

    2) Make sure you are not running a Beta version of the Dropbox app :

    1. Log in to www.dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
    5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

     

    3) Check for incompatible file names -  You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:

     


    4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

     

    Let me know if you need further help!

     

    Thanks!

10 Replies

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  • DBoxTips's avatar
    DBoxTips
    Experienced | Level 12
    7 months ago

    Hello Christinasilk,

    Could you please share a screenshot of the notification?

    Thanks,
    Andrew (DBoxTips)

    I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

    • Christinasilk's avatar
      Christinasilk
      Helpful | Level 5
      7 months ago

       

      Hi Andrew

      I am pretty sure it is a Dropbox/ OneDrive clash, but the notification is always generic like the attached.

      Christina

      • DBoxTips's avatar
        DBoxTips
        Experienced | Level 12
        7 months ago
        Thank you for the screenshot, that really clears it being a Dropbox notification.

        Looks like some app is moving files from your Dropbox folder that are marked as online-only (so they are just placeholders, without their contents being synced locally) to a location outside of the Dropbox folder.

        Dropbox sees that and it gives that alert because if a placeholder file is moved outside of the Dropbox folder then it is no longer handled by Dropbox, so if someone were to open that file its contents would not be available (due to it being just a placeholder). That’s why Dropbox in that notification suggests moving the file(s) back to the Dropbox folder, having their contents made available locally (by just opening them or by using the right-click Dropbox context menu) so that they turn into regular files instead of placeholders.

        The next step here would be to figure out which app or who moves those placeholder files outside of the Dropbox folder and why.

        Hope this helps,
        Andrew (DBoxTips)

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Hi

I am wondering if someone can help me turn off a notification that comes onto my screen (sometimes on the bottom of the screen, sometimes right in the middle). It is continuous throughout the day - sometimes every few seconds. I have a Sync Status Notification that says: Sync status. These files are online only. To open them, first move them into your dropbox folder.

It seems to be more frequent when I also have OneDrive open - my work uses OneDrive and no option but to use it.

 

Does anyone know how to permanently disable this notification? I can turn it off for short periods by snoozing notifications. But I'd like to get rid of it completely.

Thanks

 

","body@stringLength":"717","rawBody":"

Hi

I am wondering if someone can help me turn off a notification that comes onto my screen (sometimes on the bottom of the screen, sometimes right in the middle). It is continuous throughout the day - sometimes every few seconds. I have a Sync Status Notification that says: Sync status. These files are online only. To open them, first move them into your dropbox folder.

It seems to be more frequent when I also have OneDrive open - my work uses OneDrive and no option but to use it.

 

Does anyone know how to permanently disable this notification? I can turn it off for short periods by snoozing notifications. But I'd like to get rid of it completely.

Thanks

 

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It is continuous throughout the 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In love with the product. 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Hello Christinasilk,

Could you please share a screenshot of the notification?

Thanks,
Andrew (DBoxTips)

I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.

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Hi Andrew

I am pretty sure it is a Dropbox/ OneDrive clash, but the notification is always generic like the attached.

Christina

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Looks like some app is moving files from your Dropbox folder that are marked as online-only (so they are just placeholders, without their contents being synced locally) to a location outside of the Dropbox folder.

Dropbox sees that and it gives that alert because if a placeholder file is moved outside of the Dropbox folder then it is no longer handled by Dropbox, so if someone were to open that file its contents would not be available (due to it being just a placeholder). That’s why Dropbox in that notification suggests moving the file(s) back to the Dropbox folder, having their contents made available locally (by just opening them or by using the right-click Dropbox context menu) so that they turn into regular files instead of placeholders.

The next step here would be to figure out which app or who moves those placeholder files outside of the Dropbox folder and why.

Hope this helps,
Andrew (DBoxTips)
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Thanks Andrew

It is definitely a clash between OneDrive and Dropbox. However, OneDrive said it's Dropbox so it is difficult to resolve. Thanks for your help - I will have another look at the OneDrive settings.

Christina

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