We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Christinasilk
2 months agoHelpful | Level 5
Sync Status Notification
Hi I am wondering if someone can help me turn off a notification that comes onto my screen (sometimes on the bottom of the screen, sometimes right in the middle). It is continuous throughout the day...
- 2 months ago
Thanks Andrew
It is definitely a clash between OneDrive and Dropbox. However, OneDrive said it's Dropbox so it is difficult to resolve. Thanks for your help - I will have another look at the OneDrive settings.
Christina
DBoxTips
2 months agoExperienced | Level 11
Hello Christinasilk,
Could you please share a screenshot of the notification?
Thanks,
Andrew (DBoxTips)
I am an individual contributor to the Dropbox Community forums, not affiliated with Dropbox. All opinions expressed here are my own.
- Christinasilk2 months agoHelpful | Level 5
Hi Andrew
I am pretty sure it is a Dropbox/ OneDrive clash, but the notification is always generic like the attached.
Christina
- DBoxTips2 months agoExperienced | Level 11Thank you for the screenshot, that really clears it being a Dropbox notification.
Looks like some app is moving files from your Dropbox folder that are marked as online-only (so they are just placeholders, without their contents being synced locally) to a location outside of the Dropbox folder.
Dropbox sees that and it gives that alert because if a placeholder file is moved outside of the Dropbox folder then it is no longer handled by Dropbox, so if someone were to open that file its contents would not be available (due to it being just a placeholder). That’s why Dropbox in that notification suggests moving the file(s) back to the Dropbox folder, having their contents made available locally (by just opening them or by using the right-click Dropbox context menu) so that they turn into regular files instead of placeholders.
The next step here would be to figure out which app or who moves those placeholder files outside of the Dropbox folder and why.
Hope this helps,
Andrew (DBoxTips)- Christinasilk2 months agoHelpful | Level 5
Thanks Andrew
It is definitely a clash between OneDrive and Dropbox. However, OneDrive said it's Dropbox so it is difficult to resolve. Thanks for your help - I will have another look at the OneDrive settings.
Christina
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!