I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
I'm new to this. I set up a Dropbox account, and the first message I see tells me that my Dropbox is full. How? I didn't do anything to put files into a folder. So, where are these files, and how do I get rid of them to start again?
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
Deleting very large files didn't free up any space acording to my Dropbox message. My box still shows the same data as before I deleted them. Help please.
Once a file is deleted and you can no longer see it at www.dropbox.com/home Dropbox saves a version of that file for 30 days. Those files no longer count against your quota.
I know I have files and folders in my DropBox but it shows up as empty. How do I clear out folders and files if I can't see them? Is DropBox forcing me to upgrade to see the files to delete them and go below my quota? I don't want to upgrade I just want to delete files and folders.
If you see any discrepancy or you have any other questions, please don't hesitate to give me a nudge and I'll make sure to get back to you as soon as possible. Thanks!
If you have Dropbox on your desktop/computer, copy the files onto your computer and then delete them from Dropbox. That way you will still have saved whatever files you copied and then they will be out of your Dropbox account. I suggest looking at what files are older and that you do not access frequently.
I've been trying to transfer DropBox files back to my computer desktop--so I don't accidentally lose them before I delete them from DropBox. But it's not working. How can I transfer those files?
i have a paid subscription, been saying its getting full over the last few weeks, so I deleted a heap of gear yesterday, estimate 1 third of capacity now this morning its saying sycing has stoped until you upgrade. It appears that its trying to con you into upgrading.
I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120.....
not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?
Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free. I hope I could help you.
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I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
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Basically if you can see things at www.dropbox.com/home they use your quota.
Deleted files use no space so permanently deleting makes no difference.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":12,"postTime":"2018-05-10T07:00:09.886-07:00","lastPublishTime":"2018-05-10T07:00:09.886-07:00","metrics":{"__typename":"MessageMetrics","views":130422},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:275794","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDUxNTU2NSw1MTU1NjU","node":{"__ref":"ForumReplyMessage:message:515565"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:515565":{"__typename":"ModerationData","id":"moderation_data:515565","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:515565":{"__typename":"ForumReplyMessage","uid":515565,"id":"message:515565","revisionNum":1,"author":{"__ref":"User:user:1435533"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:275794"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:515565"},"body":"
I'm new to this. I set up a Dropbox account, and the first message I see tells me that my Dropbox is full. How? I didn't do anything to put files into a folder. So, where are these files, and how do I get rid of them to start again?
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Hey Stephen Allen, I hope you're having a great Friday!
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.).
Could it be that you're a member of a large shared folder that just keeps filling your account?
Let me know more on this!
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Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
\n
\n
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
\n
\n
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
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Deleting very large files didn't free up any space acording to my Dropbox message. My box still shows the same data as before I deleted them. Help please.
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How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:283975"},"body":"If you deleted them from your computer have you given the account time to sync back to a green tick and thus update the online 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How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:283985"},"body":"What you mean by Files in the Deleted Files section do not count against your storage 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How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:283991"},"body":"Once a file is deleted and you can no longer see it at www.dropbox.com/home Dropbox saves a version of that file for 30 days. Those files no longer count against your quota.
They obviously do, however, if you restore them.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":10,"postTime":"2018-07-10T14:13:01.567-07:00","lastPublishTime":"2018-07-10T14:13:01.567-07:00","metrics":{"__typename":"MessageMetrics","views":129588},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:283991","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1201468":{"__typename":"User","id":"user:1201468","uid":1201468,"login":"JMTrudell13","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-27T08:05:39.585-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1201468"},"ModerationData:moderation_data:362558":{"__typename":"ModerationData","id":"moderation_data:362558","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:651930":{"__typename":"User","id":"user:651930","uid":651930,"login":"Lusil","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-04-02T05:31:17.880-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02NTE5MzAtNjExNWk0QzY0RjlCRDFDOTIwNENB"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:651930"},"ForumReplyMessage:message:362558":{"__typename":"ForumReplyMessage","uid":362558,"id":"message:362558","revisionNum":1,"author":{"__ref":"User:user:1201468"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"AcceptedSolutionMessage:message:275795"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:362558"},"body":"
I know I have files and folders in my DropBox but it shows up as empty. How do I clear out folders and files if I can't see them? Is DropBox forcing me to upgrade to see the files to delete them and go below my quota? I don't want to upgrade I just want to delete files and folders.
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If you see any discrepancy or you have any other questions, please don't hesitate to give me a nudge and I'll make sure to get back to you as soon as possible. Thanks!
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I ran a small search on my end and I was able to locate your open request on our system which is being handled by a higher level of Support.
\n
\n
Feel free to let me know if you have any further inquiries!
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I've been trying to transfer DropBox files back to my computer desktop--so I don't accidentally lose them before I delete them from DropBox. But it's not working. How can I transfer those files?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"196","kudosSumWeight":0,"postTime":"2021-02-19T09:18:03.759-08:00","lastPublishTime":"2021-02-19T09:18:03.759-08:00","metrics":{"__typename":"MessageMetrics","views":1758},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:497982","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDQ5ODA0Nyw0OTgwNDc","node":{"__ref":"ForumReplyMessage:message:498047"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:498047":{"__typename":"ModerationData","id":"moderation_data:498047","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:498047":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:651930"},"id":"message:498047","revisionNum":1,"uid":498047,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumReplyMessage:message:497982"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:498047"},"body":"Hey StevejMusicman, thanks for posting your question here. \n \nJust to make sure that we're on the same page, are you trying to download these files to your device so that you have a local copy of them?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-02-19T13:45:46.424-08:00","lastPublishTime":"2021-02-19T13:45:46.424-08:00","metrics":{"__typename":"MessageMetrics","views":1737},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001015/message:275788/message:498047","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1323095":{"__typename":"User","id":"user:1323095","uid":1323095,"login":"peyman200","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-03T06:13:06.857-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1323095"},"ModerationData:moderation_data:434459":{"__typename":"ModerationData","id":"moderation_data:434459","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:434459":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1323095"},"id":"message:434459","revisionNum":1,"uid":434459,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001015"},"parent":{"__ref":"ForumTopicMessage:message:275788"},"conversation":{"__ref":"Conversation:conversation:275788"},"subject":"Re: How to free up space in your Dropbox account","moderationData":{"__ref":"ModerationData:moderation_data:434459"},"body":"
Great!
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i have a paid subscription, been saying its getting full over the last few weeks, so I deleted a heap of gear yesterday, estimate 1 third of capacity now this morning its saying sycing has stoped until you upgrade. It appears that its trying to con you into upgrading.
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how do I talk to somebody? I really cant affort to be let down:(
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I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120.....
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not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?
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I have paid (and charged) to expand my drop box but it has not accepted pictures sent to me
What do I do?
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Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free. I hope I could help you.
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try to clear cache and cookies of your browser may be it's occurring due to cookies and cache.
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Super User II
As well as unsharing you also need to delete the files. Basically if you can see things at www.dropbox.com/home they use your quota.Dropbox Staff
Norah
