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alexusram7

New member | Level 2

3 years ago

Sync Issues between devices not reflecting files.

For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

desktop

sync

5 Replies

Rich
Super User II
3 years ago
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alexusram7 wrote:
For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

You'll need to provide more information about how you're trying to sync your files. Are you putting them in the local Dropbox folder on your computer and allowing them to sync, or are you uploading them manually? If manually, are you using the Dropbox website or the one of the mobile apps?

How, exactly, are you syncing your files, and on what operating system, browser, app version, etc.?
- Terry Ferguson
  Explorer | Level 3
  3 years ago
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  I have a home and new office PC. Dropbox has always worked fine until the migration of my email, website etc to a new hosting company, and now the new PC is windows 11 vs the older windows 10 at home. Also I'm using office 365 on both PCs. I've noticed a couple files on each computer are not mirrored by the other computer, on Dropbox. I also noticed a few files on my bookmarks bar in Chrome are on one PC but not the other.
  - Megan
    Dropbox Staff
    3 years ago
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    Hi Terry Ferguson, how are you today?
    
    Computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox.
    
    Can you check the syncing status on each of your devices? You might also want to have a look at this Help Center article.
    
    Let me know more!
UtterShambles
New member | Level 2
2 years ago
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I have a desktop iMac and a Macbook, and work on files between the two using Dropbox. Suddenly the Macbook is no longer syncing files with Dropbox -- there have been no error messages or anything to indicate a problem, recent saves and new files simply no longer show up in the Dropbox folder on the iMac or on the website.
On the Macbook, the Dropbox icon in the top right shows it constantly 'in progress' and when I click on it it just says 'Syncing...' at the bottom with no additional info. It was all working fine until about two days ago. No error messages or anything so it's obviously incredibly frustrating and has caused no end of problems with me not being certain which version of a file is the current one.
The Macbook was forced to use the 'new' configuration for Dropbox a few months ago (where it shows up in Finder under 'Locations') whereas the iMac is still using the 'old' system. In hope of 'solving' the issue I just upgraded the Macbook from Ventura > Sonoma, but the issue remains (the iMac is still on Ventura) Those are the only differences I can think of. Otherwise the two systems are using an identical internet connection; there's no antivirus software getting in the way, etc. What the heck is going on?
I must say, between this and an alarming issue a couple of years ago, Dropbox does not really instil a sense of security in this particular user. I'd migrate to something else in a heartbeat if it seemed easy.
*EDIT to add* Even this forum isn't user-friendly. Why are you forcing us to add labels if there isn't an obvious one that covers our needs? Why is Dropbox so darned *rubbish* from a user's perspective?
- Hannah
  Dropbox Staff
  2 years ago
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  Sorry to see you're having this issue, UtterShambles, and thanks for taking the time to reach out to us.
  
  We appreciate your feedback on the Community and the Dropbox app as well; I'll make sure your comments are passed along to our team.
  
  As for your issue, can you please make sure that Dropbox on your MacBook has full disk access?

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For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

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For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

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alexusram7 wrote:
For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

You'll need to provide more information about how you're trying to sync your files. Are you putting them in the local Dropbox folder on your computer and allowing them to sync, or are you uploading them manually? If manually, are you using the Dropbox website or the one of the mobile apps?

How, exactly, are you syncing your files, and on what operating system, browser, app version, etc.?

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wrote:
For some reason, whenever I try to sync up pictures. It says upgrade failed. Any ideas on what’s causing this?

How, exactly, are you syncing your files, and on what operating system, browser, app version, etc.?

I have a home and new office PC. Dropbox has always worked fine until the migration of my email, website etc to a new hosting company, and now the new PC is windows 11 vs the older windows 10 at home. Also I'm using office 365 on both PCs. I've noticed a couple files on each computer are not mirrored by the other computer, on Dropbox. I also noticed a few files on my bookmarks bar in Chrome are on one PC but not the other.

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Hi Terry Ferguson, how are you today?

Computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox.

Can you check the syncing status on each of your devices? You might also want to have a look at this Help Center article.

Let me know more!

Hi , how are you today?

Computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox.

Can you check the syncing status on each of your devices? You might also want to have a look at this Help Center article.

Let me know more!

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I have a desktop iMac and a Macbook, and work on files between the two using Dropbox. Suddenly the Macbook is no longer syncing files with Dropbox -- there have been no error messages or anything to indicate a problem, recent saves and new files simply no longer show up in the Dropbox folder on the iMac or on the website.

On the Macbook, the Dropbox icon in the top right shows it constantly 'in progress' and when I click on it it just says 'Syncing...' at the bottom with no additional info. It was all working fine until about two days ago. No error messages or anything so it's obviously incredibly frustrating and has caused no end of problems with me not being certain which version of a file is the current one.

The Macbook was forced to use the 'new' configuration for Dropbox a few months ago (where it shows up in Finder under 'Locations') whereas the iMac is still using the 'old' system. In hope of 'solving' the issue I just upgraded the Macbook from Ventura > Sonoma, but the issue remains (the iMac is still on Ventura) Those are the only differences I can think of. Otherwise the two systems are using an identical internet connection; there's no antivirus software getting in the way, etc. What the heck is going on?

I must say, between this and an alarming issue a couple of years ago, Dropbox does not really instil a sense of security in this particular user. I'd migrate to something else in a heartbeat if it seemed easy.

*EDIT to add* Even this forum isn't user-friendly. Why are you forcing us to add labels if there isn't an obvious one that covers our needs? Why is Dropbox so darned *rubbish* from a user's perspective?

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Sorry to see you're having this issue, UtterShambles, and thanks for taking the time to reach out to us.

We appreciate your feedback on the Community and the Dropbox app as well; I'll make sure your comments are passed along to our team.

As for your issue, can you please make sure that Dropbox on your MacBook has full disk access?

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Sorry to see you're having this issue, , and thanks for taking the time to reach out to us.

We appreciate your feedback on the Community and the Dropbox app as well; I'll make sure your comments are passed along to our team.

As for your issue, can you please make sure that Dropbox on your MacBook has full disk access?

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