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Klegan's avatar
Klegan
Explorer | Level 3
2 years ago

Shared folder appears empty

I was shared a file and I can’t see anything inside. I know there are videos in there and I can get into the folder but it just appears empty.
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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Klegan, thanks for bringing this to our attention.

     

    Does the shared folder have any files when you view it on the Dropbox site directly?

     

    This will help me to assist further!

    • Klegan's avatar
      Klegan
      Explorer | Level 3
      2 years ago
      That’s where I have been viewing the folder at directly on the Dropbox website
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        If the folder is empty on the site, then this does mean that the folder is empty. 

         

        You'll need to contact the owner of the shared folder for them to look into this further.

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