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Klegan's avatar
Klegan
Explorer | Level 3
2 years ago

Shared folder appears empty

I was shared a file and I can’t see anything inside. I know there are videos in there and I can get into the folder but it just appears empty.
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Klegan, thanks for bringing this to our attention.

 

Does the shared folder have any files when you view it on the Dropbox site directly?

 

This will help me to assist further!

  • Klegan's avatar
    Klegan
    Explorer | Level 3
    2 years ago
    That’s where I have been viewing the folder at directly on the Dropbox website
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If the folder is empty on the site, then this does mean that the folder is empty. 

       

      You'll need to contact the owner of the shared folder for them to look into this further.

      • Klegan's avatar
        Klegan
        Explorer | Level 3
        2 years ago
        The folder is not empty on the persons side who shared the folder. Just on the shared end

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