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Forum Discussion
Share Folder doesn't appear in my account.
Hi!
I can't access a shared folder when my other coworkers can perfectly access the documents. Even though the folder was shared with me, I can't see it in my account, neither in the app nor in the desktop version.
I have a DropBox Basic account, but the folder only has 60 mb and I have nothing else in my account, so I don't think it is a problem of storage. We already try to share the folder again and it haven't work. What other thing can I do in this case?
Thank you in advance for your help.
Hi Ana Cris, welcome to our Community!
In regards to the shared folder that you can't locate in your Dropbox account, have you also checked your emails? You should be getting a notification to join the folder that way.
Have you made sure the sender of the folder is using the same email address, as the one you're using on your end?
Let me know more, and we'll take it from there!
- Megan
Dropbox Staff
Hi Ana Cris, welcome to our Community!
In regards to the shared folder that you can't locate in your Dropbox account, have you also checked your emails? You should be getting a notification to join the folder that way.
Have you made sure the sender of the folder is using the same email address, as the one you're using on your end?
Let me know more, and we'll take it from there!
